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Customer Service Manager Assistant – Sinteks May 1, 2013

Filed under: Vakansiya — antifenu @ 11:40 səhər
  • Elanın verilmə tarixi :2013-04-30
  • Son vaxt :2013-05-30

 

Position required: Customer Service Manager Assistant

Employer: Sinteks

Location: Baku, Azerbaijan

Industry: Fashion Retail

Manage Others: No

Job Type: Customer Service

Sinteks Company is the one of the largest and most successful fashion retailers in Caucasus with more than 50 points of sales in the Region. A current activity of the Sinteks MMC is Fashion Retail/Franchising of fashion labels: Gucci, Dolce&Gabbana, Escada, Burberry, Emporio-Armani, Salvatore Ferragamo, Valentino and others.
In connection with expansion currently Company  recruiting for a Customer Service Manager Assistant who will  assist to Customer Service Manager to keep high service level: will be responsible for Loyalty and Gift cards, for monitoring customer service level by e-stores, for collecting data and preparing monthly reports.

Summary:

Ø  To provide implementation loyalty and gift card
Ø  To keep and observe customer service standards by e-store
Ø  To provide continuous improvement customer service

Job description:

Ø  Supervises and coordinates providing stores with Loyalty and Gift cards, engaged in preparing and delivery cards and other related duties
Ø  Observes and evaluates according grids customer’s service by e-store to ensure customer service standards
Ø  Handling customer complaints and resolving them as well. He or she has to obtain and evaluate the relevant data to handle complaints and inquiries of the clients
Ø  Keeping accurate data or records of discussions or correspondence with customers
Ø  Collecting data: result monitoring during visit at the stores, mystery calls, video and audio supervising and customer complaints and for preparing according this data the monthly reports
Ø  Producing written information for customers, often involving use internet canals facebook, official site, email & etc
Ø  Effective and close cooperation with other departments of company: sales, marketing, law, facility & etc
Ø  Offer ideas and recommendations for continuous improvement in customer service

Requirements:

Ø  Interpersonal skills
Ø  Strong communication skills – verbal and written
Ø  Problem analysis and problem-solving
Ø  Attention to detail and accuracy
Ø  Data collection and ordering
Ø  Customer service orientation
Ø  Time management
Ø  Adaptability
Ø  Ability to work under pressure
Ø  Initiative
Ø  Stress tolerance
Ø  Fluent knowledge in Azeri and Russian languages; English language knowledge is welcome
Ø  MS Office program computer skills

Contact Information:

To be considered for this position, please email your resume to career@sinteks.com.

Please reference “Customer service manager assistant, jobsearch.az” in the email subject line.

Mənbə: jobsearch.az

 

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